1. What is your return policy?

We offer a hassle-free return policy. If you're not completely satisfied with your purchase, you have 2 days from the date of delivery to initiate a return. Please note that return shipping and handling charges are your responsibility. For more details, please refer to our Easy Return Policy .

2. Do you offer free shipping?

Yes, we offer free shipping on all orders above PKR 2,000. For orders below this amount, a standard shipping fee will apply, which is calculated at checkout. For more information, check out our Shipping Policy .

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the delivery status of your package.

What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, bank transfers, and popular mobile payment options. All transactions are secure and encrypted to protect your personal information.

How do I contact customer service?

You can contact our customer service team via email at support@caratvogue.com or by phone at 03044864202. Our team is available to assist you with any questions or concerns you may have.

FAQs - Carat Vogue

Shipping & Delivery

1. What is your return policy?

We offer a hassle-free return policy. If you’re not completely satisfied with your purchase, you have 2 days from the date of delivery to initiate a return. Please note that return shipping and handling charges are your responsibility. For more details, please refer to our Easy Return Policy.
2. Do you offer free shipping?

Yes, we offer free shipping on all orders above PKR 2,000. For orders below this amount, a standard shipping fee will apply, which is calculated at checkout. For more information, check out our Shipping Policy.
How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the delivery status of your package.
What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards, bank transfers, and popular mobile payment options. All transactions are secure and encrypted to protect your personal information.
How do I contact customer service?

You can contact our customer service team via email at support@caratvogue.com or by phone at 03044864202. Our team is available to assist you with any questions or concerns you may have.