Carat Vogue – Worldwide Hassle-Free Returns Policy
At Carat Vogue, we want you to shop with complete confidence — no matter where you are in the world. If your purchase is not exactly what you expected, we offer a simple and smooth return process.
Return Window (Worldwide)
You may request a return within 30 days of receiving your order. This applies to both Pakistan and international orders.
Return Eligibility
- Unworn and unused items
- In original condition
- With original packaging, tags, certificates, and accessories
- Undamaged and unaltered
Carat Vogue reserves the right to refuse returns that do not meet these conditions.
How to Start a Return
Contact our support team with your Order Number to receive a Return Authorization (RMA):
Email: info@caratvogue.com
Phone/WhatsApp: +92 304 4864202
International Returns
- Return shipping costs are the customer’s responsibility.
- Use a trackable courier such as DHL, UPS, or FedEx.
- Mark the package as “RETURNED GOODS” to avoid delays.
- Carat Vogue is not responsible for customs fees on returns.
Returns Within Pakistan
Customers may return items through any reliable courier service. Return shipping is the customer’s responsibility.
Refund Policy
- Refund issued after inspection and approval.
- Refunds go to the original payment method.
- Original shipping and handling charges are non-refundable.
- Refunds take 7–10 business days to process.
Non-Returnable Items
- Custom-made or personalized jewelry
- Final sale items
- Earrings (for hygiene reasons, unless defective)
Our Commitment
Your satisfaction means everything to us. If you experience any issue with your order, we are here to help and resolve it quickly.